Shipping Terms

1. Shipping Overview

Yogalume provides delivery services for customers in eligible European destinations. Orders are processed and dispatched in accordance with the information set out in this Shipping Policy.

We work with established carriers, including DHL, FedEx and UPS Priority services, depending on the destination and shipment arrangements.

Please review the following information before placing an order.

2. Order Processing Time

The standard order processing period is 1–3 working days after order confirmation and payment approval.

Working days exclude Saturdays, Sundays and applicable public holidays. Processing includes order review, preparation and dispatch arrangements.

The processing period is separate from the transit period. Customers should allow for both periods when estimating the expected delivery date.

3. Estimated Delivery Time

The estimated transit period is 5–11 working days after dispatch for eligible European destinations.

Delivery estimates may vary according to the destination, carrier operations, public holidays and circumstances affecting the shipment.

The delivery estimate begins when the order has been dispatched, not when the order is first placed.

4. Shipping Address

Dispatch Address: 6 Raffles Blvd, #02-341 Marina Square, Singapore 039594

Customers are responsible for entering a complete and accurate delivery address at checkout, including the recipient’s name, street address, postal code, city and country.

If a delivery detail needs to be corrected, please contact wear@yogalume.com as soon as possible and include the order number. Changes may not be possible once an order has entered dispatch or transit.

If a parcel cannot be delivered because the address supplied is incomplete or incorrect, we will review the circumstances with the customer and carrier and determine the appropriate next steps in accordance with applicable law.

5. Shipment Tracking and Email Notifications

We send shipment tracking notifications to the email address provided at checkout when tracking information is available.

Notifications may cover the following key stages:

• Dispatch: the order has been handed over for shipment.
• Carrier facility or logistics point: the parcel has reached or been processed at a carrier facility.
• Local delivery: the parcel has progressed to the local delivery stage.

The availability and timing of individual tracking events depend on the carrier’s reporting system. Customers should check their inbox and spam folder for tracking emails.

If tracking information has not been received within a reasonable period after dispatch, please contact wear@yogalume.com with the order number.

6. Delayed, Missing or Undelivered Orders

If an order has not arrived within the estimated delivery period, please contact wear@yogalume.com and provide the order number and tracking reference, if available.

We will review the available shipment information and, where appropriate, open an enquiry with the carrier.

Following the review, we will assess the circumstances and arrange a full refund or replacement where appropriate. The resolution will take account of the shipment status, the information available and applicable legal requirements.

A carrier enquiry does not remove or suspend any mandatory rights available to the customer under applicable law.

7. Lost or Damaged Parcels

Responsibility for loss of or damage to goods remains with Yogalume until the customer, or a third party nominated by the customer other than the carrier, physically receives the goods, except where a different rule applies under mandatory law.

Handing a parcel to a carrier does not, by itself, transfer the risk of loss or damage to the customer.

If a parcel is reported as lost or arrives with visible damage, please contact wear@yogalume.com and include the order number, a description of the issue and relevant photographs where available. We will review the matter and determine an appropriate resolution in accordance with the purchase terms and applicable law.

8. Delivery Attempts and Uncollected Parcels

Customers should provide delivery details that allow the carrier to complete delivery and should follow any collection instructions supplied by the carrier.

If a parcel is held for collection or a further delivery attempt is required, customers should follow the instructions provided in the carrier’s notification.

Where a parcel is returned because it was not collected or could not be delivered, we will review the circumstances with the customer. Any further shipment, refund or deduction will be handled in accordance with applicable law and the circumstances of the order.

9. Changes to Orders After Dispatch

Once an order has been dispatched, changes to the delivery address, delivery method or recipient may be limited by the carrier’s procedures.

Customers should contact wear@yogalume.com as soon as possible if assistance is needed. We will review the available options but cannot require a carrier to make a change that its procedures do not permit.

This section does not affect any statutory withdrawal or other mandatory consumer rights.

10. Consumer Rights

This Shipping Policy is applied in accordance with applicable Singaporean law and relevant European consumer protection requirements.

For consumers in the European Union, the risk of loss or damage generally passes when the consumer, or a third party nominated by the consumer other than the carrier, physically takes possession of the goods, subject to the applicable legal rules and exceptions.

Nothing in this policy excludes or restricts mandatory consumer rights.

11. Contact Information

For shipping enquiries, delivery updates or assistance with a delayed parcel, please contact us using the details below.

Brand: Yogalume
Email: wear@yogalume.com
Address: 6 Raffles Blvd, #02-341 Marina Square, Singapore 039594
Phone: +65 8394 5896

Please include your order number in all shipping enquiries. We aim to respond within 24–48 hours.