Refund Guarantee

1. Overview

Yogalume aims to handle returns, refunds and order enquiries fairly and in accordance with applicable Singaporean law and relevant European consumer protection requirements.

This policy explains how to request a return, exercise the statutory right of withdrawal, report faulty or damaged goods, and request assistance with delayed deliveries.

Nothing in this policy excludes or restricts any mandatory consumer rights.

2. Order Processing and Delivery

Orders are normally processed within 1–3 working days after order confirmation and payment approval. Working days exclude Saturdays, Sundays and applicable public holidays.

We use established carriers, including DHL, FedEx and UPS Priority services, depending on the destination and shipment arrangements.

The estimated transit period is 5–11 working days after dispatch. This is an estimate, and actual delivery time may vary according to the destination, carrier operations, public holidays and other circumstances affecting the shipment.

Where tracking information is available, notifications are sent to the email address provided at checkout at key stages, including dispatch, arrival at a carrier facility or logistics point, and local delivery.

3. Delayed or Missing Orders

If an order has not arrived within the estimated delivery period, please email wear@yogalume.com with your order number and tracking reference, if available.

We will review the shipment information and, where appropriate, investigate the delay with the carrier. Following the investigation, we will assess the circumstances and arrange a full refund or replacement where appropriate.

If an order is confirmed as lost or remains undelivered, the matter will be resolved in accordance with the applicable purchase terms and mandatory legal requirements. A carrier investigation does not suspend or remove statutory consumer rights.

Responsibility for loss of or damage to goods remains with us until the customer, or a third party nominated by the customer other than the carrier, physically receives the goods, subject to applicable mandatory law.

4. Right of Withdrawal — 14 Days

Consumers in the European Union generally have the right to withdraw from eligible online purchases within 14 days without giving a reason, subject to statutory exceptions.

For goods, the withdrawal period normally expires 14 days after the day on which the customer, or a third party nominated by the customer other than the carrier, takes physical possession of the goods.

4.1 How to Request a Withdrawal

To exercise the right of withdrawal, please notify us within the applicable 14-day period by emailing wear@yogalume.com.

Please include:

• Your order number.
• Your name.
• The item or items you wish to return.
• A clear statement that you wish to withdraw from the purchase.

You may use the following wording:

“I hereby give notice that I withdraw from my contract of sale for the following goods:

. Order number: [order number]. Ordered on/received on: 2026. Name: [name]. Date: 2026.”

You may also provide another clear statement expressing your decision to withdraw.

4.2 Return Procedure and Address

After notifying us of your withdrawal, please send the goods back without undue delay and no later than 14 days from the date on which you informed us of your decision, unless applicable law provides otherwise.

Return Address:
6 Raffles Blvd, #02-341 Marina Square, Singapore 039594

Please contact wear@yogalume.com before sending a return so that we can confirm the relevant order details and provide any necessary return instructions.

For a change-of-mind return, the customer is responsible for the direct cost of returning the goods where permitted by law and where this responsibility was communicated before purchase.

Goods may be handled to the extent reasonably necessary to establish their nature, characteristics and functioning. Where handling goes beyond what is necessary and reduces the value of the goods, a lawful deduction may be made where permitted by applicable law.

These requirements do not restrict statutory remedies for faulty, damaged or non-conforming goods.

5. Refunds for Withdrawn Orders

When a valid withdrawal is exercised, we will reimburse payments received for the relevant goods, including the cost of the least expensive standard delivery option offered at the time of purchase where required by law.

Refunds will be issued without undue delay and no later than 14 days after we are informed of the customer’s decision to withdraw.

Where permitted by law, reimbursement may be withheld until the returned goods have been received or the customer has supplied evidence that the goods have been sent back, whichever occurs first.

Refunds will normally be made using the original payment method unless the customer expressly agrees otherwise. No additional refund fee will be charged.

6. Faulty, Damaged or Incorrect Goods

If an item arrives faulty, damaged or different from the item ordered, please email wear@yogalume.com after receipt.

Please provide:

• Your order number.
• A description of the fault, damage or discrepancy.
• Clear photographs showing the affected item and the issue.

The information provided will help us assess the matter and determine an appropriate resolution.

6.1 Refund or Replacement Without Return

Where the issue can be established from the information and photographs supplied, we may arrange a refund or replacement without requiring the damaged item to be returned.

If further examination is reasonably necessary, we will explain the next steps. A request for photographs does not remove or restrict any statutory rights available to the customer.

6.2 Statutory Remedies

Customers retain all remedies available under applicable law for faulty, damaged, misdescribed or otherwise non-conforming goods. Depending on the circumstances, these may include repair, replacement, a price reduction or termination of the contract with a refund.

EU consumer sales law generally provides a minimum two-year legal guarantee period for lack of conformity, subject to applicable national rules and any longer protection required by law.

Nothing in this policy limits any mandatory remedy available under applicable consumer protection legislation.

7. Payment Methods and Refund Processing

Available payment methods are displayed at checkout and may include:

• Visa.
• Mastercard.
• American Express.
• Apple Pay.
• Google Pay.
• Other supported electronic wallets shown at checkout.

Refunds will normally be returned to the original payment method used for the purchase, unless the customer expressly agrees otherwise or applicable law requires a different arrangement.

The time taken for a refund to appear in the customer’s account may depend on the payment method and the relevant financial institution. We will process approved refunds within the applicable statutory timeframe.

8. Order Cancellation Before Dispatch

If you wish to cancel an order before dispatch, please contact wear@yogalume.com as soon as possible and include your order number.

We will review the order status and confirm whether cancellation can be processed before dispatch. If the order has already been dispatched, the applicable withdrawal and return procedure will apply.

This section does not limit any statutory cancellation or withdrawal right.

9. Exclusions and Applicable Law

The statutory right of withdrawal may not apply to certain goods or circumstances expressly excluded by applicable law. Any exclusion will be applied only where legally permitted and communicated as required.

This policy is intended to operate in accordance with applicable Singaporean law and relevant European consumer protection requirements, including applicable EU rules on distance selling and consumer sales.

Where mandatory consumer protection rules apply, they take precedence over any conflicting provision in this policy.

10. Contact Information

For return requests, refund enquiries, order cancellations or reports of faulty or damaged goods, please contact:

Brand: Yogalume
Email: wear@yogalume.com
Address: 6 Raffles Blvd, #02-341 Marina Square, Singapore 039594
Phone: +65 8394 5896

Please include your order number in your message. We aim to respond within 24–48 hours.