Have Questions?

1. About Yogalume

What is Yogalume?

Yogalume is a clothing brand specialising in yoga wear for everyday movement, stretching and regular practice. We offer a range of garments in different sizes, colours and styles to suit individual preferences.

Where can I find product information?

Each product page provides relevant details, including available sizes, colours, garment features and purchasing options. Please review the information on the relevant product page before placing your order.

2. Orders and Payment

How do I place an order?

Browse our products, select your preferred items and available options, and add them to your basket. Proceed to checkout, enter your contact and delivery details, select an available payment method and complete the payment process.

You will receive an order confirmation by email after your order has been recorded.

Which payment methods do you accept?

We accept the following payment methods where available at checkout:

• Visa
• Mastercard
• American Express
• Apple Pay
• Google Pay
• Other supported electronic wallets displayed at checkout

The payment methods available may depend on the checkout options and your payment provider.

Do I need to create a separate payment account?

No separate Stripe account is required to complete a purchase on our website. You can follow the checkout instructions and use an available payment method.

Can I amend or cancel an order after placing it?

Please contact wear@yogalume.com as soon as possible and include your order number. We will check the order status and advise whether an amendment or cancellation can be processed before dispatch.

If your order has already been dispatched, you may use the applicable withdrawal and return procedure described in our Terms and Conditions. This does not affect any statutory cancellation rights that apply.

3. Order Processing and Delivery

How long does order processing take?

Our usual order processing time is 1–3 working days after order confirmation and payment approval. Working days exclude Saturdays, Sundays and applicable public holidays.

How long does delivery take?

For European destinations served by our delivery arrangements, estimated transit time is 5–11 working days after dispatch.

We may use established carriers, including DHL, FedEx and UPS Priority services, depending on the destination and shipment arrangements. Actual delivery times may vary according to the destination, carrier operations, public holidays and other circumstances affecting transit.

Order processing time is separate from the estimated transit period.

Will I receive tracking information?

Yes. Where tracking updates are available, notifications will be sent to the email address provided at checkout at key stages, including:

• When your order is dispatched.
• When the shipment reaches a carrier facility or logistics point.
• When the shipment progresses to local delivery.

The timing and availability of individual tracking events depend on the carrier’s reporting system. Please check your inbox and spam folder if you cannot locate a tracking email.

What should I do if my order is delayed?

If your order has not arrived within the estimated delivery period, please email wear@yogalume.com with your order number and tracking reference, if available.

We will review the shipment details and, where appropriate, investigate the delay with the carrier. Following the investigation, we will assess the circumstances and arrange a full refund or replacement where appropriate.

Your statutory rights remain unaffected by any investigation with the carrier. If a parcel is lost or fails to arrive, responsibility will be addressed in accordance with the applicable law.

Who is responsible if a parcel is lost or damaged in transit?

Responsibility for loss of or damage to goods remains with us until you, or a third party nominated by you other than the carrier, physically receive the goods, except where a different rule applies under mandatory law.

If your parcel does not arrive or arrives damaged, please contact us so that we can review the matter and explain the next steps.

4. Returns and the Right of Withdrawal

Can I return an item if I change my mind?

Consumers in the European Union generally have a statutory 14-day right of withdrawal for eligible online purchases without needing to give a reason, subject to applicable legal exceptions.

For goods, the 14-day period normally begins on the day you, or a third party nominated by you other than the carrier, physically receive the goods.

How do I exercise my right of withdrawal?

Please email wear@yogalume.com within the applicable 14-day period and clearly state that you wish to withdraw from your purchase.

Include your order number, name and the product concerned. You do not need to provide a reason.

After notifying us, you must return the goods without undue delay and no later than 14 days from the date on which you informed us of your withdrawal, unless applicable law provides otherwise.

Who pays for return postage?

For a change-of-mind return, the customer is responsible for the direct cost of returning the goods where permitted by law and where the customer was informed of this responsibility before purchase.

Where goods are faulty, damaged or do not conform to the purchase contract, the applicable statutory remedies and cost-allocation rules will apply.

When will I receive my withdrawal refund?

We will issue a refund without undue delay and within the applicable statutory period, generally no later than 14 days after being informed of your withdrawal.

Where the law permits, reimbursement may be withheld until we receive the returned goods or you provide evidence that they have been sent back, whichever occurs first.

Refunds will normally be made using the original payment method unless you expressly agree otherwise. The refund will include the cost of the least expensive standard delivery option offered at the time of purchase where required by law.

5. Faulty, Damaged or Incorrect Items

What should I do if my item arrives damaged or faulty?

Please email wear@yogalume.com after receiving the item. Include your order number, a brief description of the issue and clear photographs showing the relevant damage, fault or discrepancy.

We will review the information and determine an appropriate resolution in accordance with the circumstances and applicable law.

Do I need to return a damaged item to receive a refund or replacement?

Where the issue can be established from the photographs and other information supplied, we may arrange a refund or replacement without requiring the damaged item to be returned.

If further examination is reasonably necessary, we will explain the next steps. A request for photographs does not remove any statutory rights you may have.

What remedies are available for faulty goods?

Depending on the circumstances and the applicable law, remedies may include repair, replacement, a price reduction or termination of the contract with a refund.

Applicable statutory rights for faulty or non-conforming goods are not limited by our voluntary customer service procedures.

6. Emails and Customer Support

I have not received my order confirmation. What should I do?

Please check your inbox, spam folder and any other filtered folders. If the email is still missing, contact wear@yogalume.com with your name and order details so that we can review the order.

How quickly will you respond to my enquiry?

You may email us at any time. We aim to respond within 24 hours. If an enquiry requires further investigation or additional information, we will review it and respond as soon as practicable.

What information should I include when contacting customer support?

Please provide your name, order number where relevant, the email address used at checkout and a clear description of your enquiry. For damaged or incorrect items, please include relevant photographs where available.

7. Personal Data

How is my personal data handled?

We handle personal data in accordance with our Privacy Policy and applicable data protection requirements in Singapore and Europe.

Information is used for relevant purposes such as order administration, payment processing, delivery arrangements and customer support. Please consult our Privacy Policy for further information about data collection, use, retention and your applicable rights.

8. Contact Information

If your question is not answered above, please contact us using the details below.

Brand: Yogalume
Email: wear@yogalume.com
Address: 6 Raffles Blvd, #02-341 Marina Square, Singapore 039594
Phone: +65 8394 5896

Please include your order reference where relevant so that we can review your enquiry efficiently.

Thank you for choosing Yogalume.